ABOUT THE ROLE:

Position: Community Information Resource Specialist 18-month contract) 

Reports To: Supervisor, InfoPeel and Service Pathways

Work Hours: 35 hours/week (Monday- Friday occasional evenings and weekends, hybrid work model)

As part of the InfoPeel team, the Specialist will support clients requiring assistance or information related to early years, childcare, children and youth with special needs and respite supports.

WHAT THIS POSITION HAS TO OFFER:

Profile:

To provide community information, referral and resource coordination in compliance with service expectations and program service descriptions. Each Specialist is responsible for working across all programs with specific duties assigned to each.  

Major Overall Responsibilities:

In compliance with CRS standards and expectations of funders:

•          Provide individualized support (phone, chat, email, virtual and in-person information sessions) and consultation to facilitate access to relevant information, referral and resources in a timely, sensitive and confidential manner

•          Information and Referral Services and Support in this role will be provided through inperson, phone, chat, online sessions including webinars, live sessions, and through other means that are effective practices and aligned with Inform USA standards (formerly AIRS) 

•          Provide accurate and comprehensive information on specific services in Peel  

•          Plan, organize and facilitate community outreach, information sessions and other relevant opportunities as identified by CDRCP to engage, connect and empower individuals and families 

•          Utilize relevant tools to provide customized information based on specific client needs with a commitment to the provision of services while demonstrating tact, cultural sensitivity and professionalism

•          Comply with Inform USA standards (formerly AIRS)  in relation to all information providing services 

•          Collect and record monthly stats around services provided for reporting purposes as requested by Manager, Executive Director or Delegate

•          To work collaboratively across all programs within the InfoPeel and Service Pathways Department

•          Gather and record information on shared online platforms and assist in using information for planning, development, evaluation and reporting to support program and organizational priorities

•          Participate as a team player within the broader organization, offer support, provide peer training and maintain cooperative working relationships with other staff, students and volunteers

•          Collaborate in developing solutions to challenges and sharing relevant community resources with the team

•          Actively participate in all staff meetings, committees and community meetings and events

•          Source and recommend suggestions for new materials, services, digital delivery methods, marketing and distribution to identify gaps in information

CDRCP offers competitive benefits to qualifying positions, learning opportunities and a chance to work on a team of dedicated professionals.

WHAT WE’RE LOOKING FOR:

The successful candidate will:

• Possess a degree or diploma in Early Childhood Education being registered with the College of ECE’s (in good standing is considered an asset) or possess a strong technical administration/Information Technology background and accompanying educational background with an interest in Early Years and Developmental Services.
• 3 years of related work experience in two or more areas including preschool, school age, licensed home childcare and/or early years services is an asset
• be strongly versed on special needs and developmental services within the Peel Region
• be capable of working with a variety of databases i.e. client and information based
• be a visionary thinker and demonstrate innovative practices
• possess knowledge of Information and Referral Services (I&R) and AIRS Standards (an asset)
• be committed to successful completion of CIRS Certification Exam within 2 years of employment
• be efficient at utilizing social media tools
• have the ability to facilitate workshops and presentations
• be knowledgeable and experienced working with persons with special needs
• have a strong IT skill set and the ability to keep up to date and effectively meet current technology needs
• produce a valid Vulnerable background check
• possess a valid Driver’s License, a safe driving record and access to independent transportation
• French or a second language is an asset
• be professional and positive
• demonstrate strong judgement
• be reliable and flexible.

Job responsibilities are subject to change under the direction or assignment of the Chief Executive Officer

To learn more about CDRCP please visit www.cdrcp.com.

CDRCP is committed to ensuring that employment decisions are made equitably, and that employment barriers are eliminated in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Employment decisions are made based on experience, skills, attributes and qualifications. Candidates that require accommodation during the application process are encouraged to contact the Hiring Manager at CDRCP.

CDRCP is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodation.

Important Security Notice – Protect Your Personal Information

We will never contact you by phone, text message, email, or social media to ask you to:

• Share personal information such as your SIN, banking details, or passwords
• Provide sensitive data using your cellphone or click suspicious links
• Confirm your identity through unsolicited messages

If you receive any communication claiming to be from us that seems suspicious or asks you to provide personal or financial information, do not respond. Instead, please:

• Contact us directly using official contact information from our website
• Report the suspicious message to [appropriate reporting method or email]

Your privacy and security are our top priority. Stay alert. Stay safe.

REPORTS TO: Early Years Manager

Position Profile:

The Early Years Supervisor supports the Early Years program, in line with the program deliverables,

and CDRCP Ambition Statement, Strategic Plan and Guiding Values.

Major Responsibilities:

In compliance with expectations of funders.

Administration and Leadership:

• Provides leadership of Early Years team, including coordinating scheduling, role model

effective practices and adhere to organizational policies and procedures

• Supervision of staff utilizing a variety of techniques including coaching, modeling, active

listening, observing, questioning, and demonstrating to ensure program quality.

Supervison includes but is not limited to in-person and virtual delivery

• Facilitate meetings and discussions with team to reflect, plan and update practices and

programs

• Oversee the operations of EarlyON sites, including addressing site issues

• The incumbent is required to maintain all health and safety standards within the

workplace, including but not limited to adequate sanitation of site and program materials

and ensuring all programs are accessible, appropriate and safe

• Manages administrative duties to support the EarlyON team and program deliverables,

• Manages Early Years records and database by recording family registrations,

attendance records, resource lending records and the collection and analyzing of statistics

• Ensure use of current technologies for conducting day to day duties including

documentation, communications; and program promotions

• Early Years Manager delegate and support in efforts to meet funders mandate and

organizational and program deliverables

• Attends/leads committee meetings and professional learning opportunities.

Client, Community and Partner Support

• Develops and maintains active and effective communication and information networks

within the community and coordinate partner visits.

• Provide excellent customer service, acting as the first point of contact for community

members in the EarlyON programs

• Provides the team, partners and program participants timely, accurate and relevant

information and resources and supports with respect, cultural sensitivity, tact and

professionalism

• Meet program deliverables and key program indicators set by CDRCP and the program

funder

• Collaborate with partnerships that supports program planning, development and capacity

building of the EarlyON program, i.e. student placements

Knowledge Management, Skills and Abilities

• Visionary thinker demonstrating innovative practices

• Broad knowledge and experience in early learning, child development, family support

• Sound technical, and communications skills

• Committed to excellence in family practices, dynamics and learning

• Sound knowledge of all relevant legislation including standards, policies, procedures and

guidelines

• Excellent oral and written communication and presentation skills to represent the interests

of CDRCP both internally and externally

• Strong analytical, problem solving, negotiation, conflict resolution and organizational skills

• Respect confidentiality

• Maintain strong awareness and understanding of CDRCP’s programs and services

• Maintain a sound knowledge of all relevant and pending legislation

Evaluation and Research

• Participate in the evaluation of the programs

• Monitor records and maintains program database

• Pull and analyze program statistics

Family Support

• Welcome families in the centre and provide orientation to new families and registration of

all visiting families

• Provide information, resources and referral, through the lens of Guiding Principles of

Family Support and HDLH to families

• Support families/caregivers by providing timely, accurate and relevant information and

referrals

• Ensure programs and sites are welcoming, inclusive, safe and clean for families

• Follows housekeeping duties/procedures such as cleaning, disinfecting and laundry to

ensure a healthy and safe environment for families

• Other duties as assigned.

Accountability:

• Maintains the operations of the Early Years programs including but not limited to on site,

at local parks and online

• Provides leadership in the Early Year’s team. Models appropriate Family Support

Principles interactions at all times. Mentors students and volunteers. Actively participates

as a member of the Early Years staff team.

Monitoring program supplies. Ensures physical sites and equipment maintained and

supplies are replenished within program budget.

Physical Effort/Environment:

• The incumbent works in an Early Years environment where many people come and go

with frequent elevated noise, where the incumbent participants in play and conversation.

• The incumbent will be expected to travel across all the territory that CDRCP covers to

attend to some job responsibilities. The ability to drive and move frequently from one

location to another is required.

• The position requires effective use of current technology, a computer and other standard

office equipment.

• The need to multi task a number of shifting priorities and the need to achieve the best

possible outcomes in short time frames may lead to increased stress levels.

• The incumbent may be required to work remotely, and should maintain working standards

in line with CDRCP’s Temporary Remote Working Policy.

• The incumbent may be required to engage in staggered shifts/breaks, rotating weeks in

the office, work remotely, and move workstations for enhanced health and safety

measures

• The incumbent is required to follow guidelines and directives regarding infectious disease

control

Problem Solving/Decision Making

• The incumbent works under the direction of the Early Years Manager and the Executive

Director.

• Complexity of the decision-making considered within the context of responding

respectfully and fairly when faced with challenging family or staff issues, while adhering to

policies, procedures, legislation.

Qualifications:

• Postsecondary education in the area of Early Childhood Education, and/or studies

related to Education with minimum 3 years progressive Supervisory experience in related

field

• Registered and in clear standing with the College of ECEs 2 -3 years’ family &/or child

care experience

• Strong communication, analytical, negotiation, problem solving, time management and

mentoring skills

• Knowledge of the principles/effective practices of quality early learning and child care

programs with diverse philosophies.

• Working knowledge of current technology including databases, social media, websites,

and internal approved platforms for communication

• Clear English verbal and written communication skills, second language an asset

• Acceptable Criminal Reference Check

• Ability to respect confidentiality and abide by all legislation

• Ability to work flexible hours

• Access to independent vehicle and G license

Job responsibilities are subject to change under the direction or assignment of the

Executive Director.

To learn more about CDRCP please visit www.cdrcp.com.

CDRCP is committed to ensuring that employment decisions are made equitably, and that employment barriers are eliminated in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Employment decisions are made based on experience, skills, attributes and qualifications. Candidates that require accommodation during the application process are encouraged to contact the Hiring Manager at CDRCP.

CDRCP is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodation.

Important Security Notice – Protect Your Personal Information

We will never contact you by phone, text message, email, or social media to ask you to:

• Share personal information such as your SIN, banking details, or passwords
• Provide sensitive data using your cellphone or click suspicious links
• Confirm your identity through unsolicited messages

If you receive any communication claiming to be from us that seems suspicious or asks you to provide personal or financial information, do not respond. Instead, please:

• Contact us directly using official contact information from our website
• Report the suspicious message to [appropriate reporting method or email]

Your privacy and security are our top priority. Stay alert. Stay safe.